Burst or leaking pipe
A plumbing failure can affect flooring, cabinetry, plasterboard and adjoining rooms before the surface looks dramatically wet.
When this service helps
Every water damage situation is different. These are common situations where professional assessment, drying and restoration may be required.
Storm or rainwater entry
Roof, window and external water entry may leave moisture in ceilings, walls and insulation that needs a careful assessment.
Overflow or appliance leak
Dishwashers, washing machines, hot-water systems and overflowing fixtures can create concentrated damage in occupied areas.
Rental or strata incident
Water damage in rental and strata properties may require coordinated access, moisture assessment, drying and clear communication between all parties.
What you can expect
We assess the affected areas, identify moisture concerns and determine the appropriate restoration and drying steps for the property.
- A plan that keeps the property's occupants, access requirements and day-to-day use in mind.
- An initial assessment of the water source, affected areas and any immediate safety concerns.
- Moisture assessment to identify affected materials and areas that may require drying or further investigation.
- Clear recommendations on the restoration work required and whether a plumber, builder or other trade may also be needed.
How it works
01
Assess the affected area
We assess what happened, identify affected materials and investigate where moisture may have travelled.
02
Remove moisture and protect materials
Where appropriate, we extract standing water and use professional drying equipment to manage moisture in affected materials and areas.
03
Review the next restoration step
We explain what is dry, what still needs monitoring and whether another trade or repair is needed before reinstatement.
Questions about water damage restoration?
What should I do first after water damage?
If it is safe, stop the water source and keep people away from electrical hazards or unstable areas. Move valuable items away from the wet area and contact Prime Property Rescue to discuss the situation. Avoid using a household vacuum on standing water.
Can water damage be limited to one room?
We assess the affected areas, identify moisture concerns and determine the appropriate restoration and drying steps for the property.
Do you work with property managers and strata?
Yes. We can communicate with owners, tenants, property managers and strata contacts about access, affected areas and the practical work required.
Related services
- Emergency Water Extraction: For active leaks and standing water that need prompt attention.
- Structural Drying: For moisture that may have moved into floors, walls or framing.
- Mould Remediation: For mould concerns that develop after moisture or ongoing dampness.