Question 1

What should I do immediately after discovering water damage?

Accepted Answer

Safety first. Turn off the power to the affected area if safe to do so, and stop the water source if you can. Remove valuable items from the wet area and call Prime Property Rescue immediately on 0451 204 126. Do not use a regular household vacuum to remove water.

Question 2

How long does the structural drying process take?

Accepted Answer

Every situation is unique. On average, standard structural drying takes between 3 to 5 days. We use advanced moisture meters to monitor the progress daily, ensuring the area is completely dry before we remove our equipment.

Question 3

Can I just clean the mould myself?

Accepted Answer

While surface mould might seem easy to wipe away with household bleach, this often just discolours the mould while the roots remain in porous materials. Professional mould remediation ensures the roots are killed, spores aren't spread to other rooms, and the underlying moisture issue is addressed.

Question 4

Do you work with property managers and strata bodies?

Accepted Answer

Yes, we partner closely with real estate agents, property managers, and body corporates across Brisbane. We understand the need for clear communication, detailed reporting, and minimal disruption to tenants.

Question 5

Is water extraction covered by my insurance?

Accepted Answer

Most sudden and accidental water damage is covered by standard home insurance policies. While we cannot guarantee your specific coverage, we provide the detailed reporting, moisture mapping, and professional documentation your insurer will need to process your claim smoothly.

Question 6

What areas of Brisbane do you service?

Accepted Answer

Based in Kangaroo Point, we service Brisbane and surrounding suburbs, including the CBD, Northside, Southside, Eastern and Western suburbs. Call us to discuss your property issue.

Property Damage? We Rescue, Restore & Protect.